Spotlight

PRODUCT SPECIALIST
This position is responsible for working with new, prospective and current clients to effectively discuss the features and benefits of KRON Diagnostics products.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following.

• Understand and effectively deliver presentations on the portfolio of KRON Diagnostics products, features and benefits to clients to promote sales and business development.
• Effectively describe the process and value-added benefits of the KRON Diagnostics implementation process to new and prospective clients
• Effectively collect product feature requests into user story formats
• Prepare and provide analysis metrics and reporting for product management
• Develop documentation for product release and training
• Seek opportunities to propose solutions and improvements as related to product usage
• Competently conduct Q&A sessions; providing accurate and complete information
• Work closely with customers to understand their organizational pain points and effectively link product features and benefits to the customers’ needs to help promote sales
• Continuously review industry trends and client feedback to anticipate future market needs
• Provides sound organization and support for KRON Diagnostics sponsored trade shows
• Effectively utilize the activity processes to identify, assist and manage, product presentations, features and requests
• Provide client discovery and assessment support to the Sales team
• Establish and maintain positive work relationships and works productively with support groups within the business, i.e., Marketing, Product Management, etc.
• Generate reports for clients by gathering relevant data from various sources and distributing to pertinent stakeholders
• Provide client discovery and assessment support to the Sales team
• Consistently meets assigned deadlines to ensure client satisfaction
• Other duties may be assigned